Passport Assistance

The trend in cost-cutting measures by the federal government is requiring Canadians to cope with a dramatic reduction in levels of in-person service from all departments. While the federal government is offering services through call centres, online resources and automated telephone lines, the personal contact that people used to have with the federal government has largely disappeared.

As a result of this reduction in face-to-face services has placed increased demands on MPs’ constituent offices, we have had to make some changes to maintain the quality of service for residents of Kingston and the Islands.

We will no longer be able to review passport applications. We will, however, continue to send them to Passport Canada in our secure courier service, to save you postage.

We have two deliveries to Passport Canada which leave my office on Wednesdays and Fridays at 3:30 PM.  At this time the processing time for applications from our office is approximately four weeks.

We would like to encourage you to read the regulations on Passport Canada's website particular to the type of application that you are filling out and be prepared to submit your sealed passport application when you come into the office.